Infomobility system for TPL FVG buses.
Goal.
The system designed for regional public transport allows the management of information flows to the website, on-board monitors, e-link posts, totems and ground monitors, for all Friuli Venezia Giulia Region buses. In addition, the same tool also manages internal information flows dedicated to emergencies, alerts and communication with drivers through a dedicated app.
Method.
Running a project effectively means accompanying the Client through different project phases, from best practice analysis to strategic and executive design.
The macro stages discussed with the client were:
1. Analysis of the management processes of information and digital tickets/subscriptions in different European countries and worldwide, comparing the logical working methods, design and technologies adopted;
2. Definition of the strategic goals to be achieved by the development of the platform;
3. Analysis of requirements aimed at executive technological design;
4. Development of interactive prototypes to test usability and design choices.
Even though the Agile method is most frequently used, the approach chosen for the first three phases was Plan Driven Design, while for the prototype validation phase, the SCRUM methodology was preferred, with interwoven cycles of Design and Development shared with the customer.
Results.
The result of our work is a single desktop and mobile information management system that integrates with existing management systems, GPS vehicle tracking systems, driver apps, digital monitor and pole management systems, travel planners, and other systems.
All information that is published on the different channels can be managed through a single interface.
Analysing & understanding.
Design is also about logic, not just UI.
Some interesting
Features.
News management.
Distributed editorial staff and centralised control. Geolocalised and user-filterable news.
Travel Planner.
Integration of MyCicero's Travel Planner for travel planning.
Customised timetable.
User can build customised time tables showing only the stops and trips of interest.
Purchases.
Integration of the subscription purchasing system operated by CapGemimi.
Real Time.
Integration of data from Pluservice's vehicle tracking systems. Finding the position of each vehicle and estimating the exact time of arrival at the stop.
Stops.
Geographical search of all stops in the region with the possibility of viewing the vehicles in real time and all lines passing through the selected stop.
Lines and routes.
Search and visualisation of all lines and routes and web and mobile visualisation of all data in tabular form.
Dedicated area.
Each user can view his or her own subscriptions, those of the family, personalised timetables and stops, make payments, etc.
Live chat.
Customer support through real-time chat.
Internal pinboard.
Internal service change management system, rapid communication between operators.
System Integration and multi-channel information delivery.
Multiformats + Multichanneling?
Yes!
The information is the same, but the CMS allows different versions of it to be managed so that it can be sent to poles, totems, on-board monitors, twitter and website!
Interactive totems.
The infomobility system presents a new version of the website specially created for the interactive totems provided by GDS. The system interface is adjustable so that it is also accessible to wheelchair users.
On-board and land-based monitors.
The infomobility system allows the construction of content playlists. The LPT operator can decide the timed sequence of content (images, warnings, videos, advertisements, information) on the route and the next stop and send it to the on-board monitors of the buses.
It is also possible to have a web preview of the playlist before it is sent.
E-ink terminals.
The web interface allows you to select posts from a map or list, check what they play, prepare new posts, preview the result and publish to one or more boards.
